Privacy policy

This privacy notice tells you what to expect us to do with your personal information. It forms part of our Terms and Conditions which can be found here.
 
Contact details

Post
3rd Floor, 86-90 Paul Street, , London, , EC2A 4NE, GB

Email
privacy@normaraties.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services
for clients:
• Names and contact details
• Addresses
• Pronoun preferences
• Occupation
• Transaction data (including details about payments to and from you and details of
products and services you have purchased)
• Usage data (including information about how you interact with and use our website,
products and services)
• Records of meetings and decisions
• Account access information
• Website user information

We collect or use the following personal information for the operation of client or customer
accounts:• Names and contact details
• Addresses
• Purchase or service history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

We collect or use the following personal information for information updates or marketing
purposes:
• Names and contact details
• Addresses
• Profile information
• Marketing preferences
• Purchase or account history
• Website and app user journey information
• IP addresses

We collect or use the following personal information for research or archiving purposes:
• Names and contact details
• Addresses
• Purchase or client account history
• Website and app user journey information
• IP addresses

We collect or use the following personal information to comply with legal requirements:
• Name
• Contact information• Identification documents
• Client account information
• Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints
or claims:
• Names and contact details
• Payment details
• Account information
• Purchase or service history
• Customer or client accounts and records
• Financial transaction information
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your
personal information. There is a list of possible lawful bases in the UK GDPR. You can find
out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in
brief below. You can find out more about your data protection rights and the exemptions
which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your personal
information. You can request other information such as details about where we get
personal information from and who we share personal information with. There are
some exemptions which means you may not receive all the information you ask for.
• Your right to rectification - You have the right to ask us to correct or delete personal
information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal
information.• Your right to restriction of processing - You have the right to ask us to limit how we
can use your personal information.
• Your right to object to processing - You have the right to object to the processing of
your personal data.
• Your right to data portability - You have the right to ask that we transfer the
personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have
the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within
one month.
 
To make a data protection rights request, please contact us using the contact details at the
top of this privacy notice.
 
Our lawful bases for the collection and use of your data
 
Our lawful bases for collecting or using personal information to provide and improve
products and services for clients are:
• Consent - we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to object.
To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for the operation of client or
customer accounts are:
• Legitimate interests – we’re collecting or using your information because it benefits
you, our organisation or someone else, without causing an undue risk of harm to
anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
o We need to understand the specific needs of the customer
For more information on our use of legitimate interests as a lawful basis you can contact us
using the contact details set out above.
Our lawful bases for collecting or using personal information for information updates or
marketing purposes are:
• Legitimate interests – we’re collecting or using your information because it benefits
you, our organisation or someone else, without causing an undue risk of harm toanyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:
o To contact individuals about new services which would be relevant to them
For more information on our use of legitimate interests as a lawful basis you can contact us
using the contact details set out above.

Our lawful bases for collecting or using personal information for research or archiving
purposes:
• Consent - we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to object.
To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal
requirements:
• Legal obligation – we have to collect or use your information so we can comply with
the law. All of your data protection rights may apply, except the right to erasure, the
right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries,
complaints or claims are:
• Legitimate interests – we’re collecting or using your information because it benefits
you, our organisation or someone else, without causing an undue risk of harm to
anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:
o Resolving the complaint is in the customers interests

For more information on our use of legitimate interests as a lawful basis you can contact us
using the contact details set out above.
Where we get personal information from
• Directly from you

How long we keep informationFor customers, data is kept for 6 years from the latest expiry date of any contract. For non
customers, data is kept for 24 months following our last contact with you.

For more information on how long we store your personal information or the criteria we use
to determine this please contact us using the details provided above.
 
With the exception of statutory requirements, we hold data for 12 months following its last use as set out herein.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to
us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
 
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated 13 June 2025